Paid up letter

Item: Jet
Rating: 1
Author: lesego M

I need my paid up letter and refund from Jet.

I paid up my account last year and accidentally overpaid because of the amount the teller told me, unfortunately she told me that she can refund me the amount and I need to call head office and they will do it. I have been sent from branch to branch , emailed the head office. I need my paid up letter. I settled my account last year already and I am still fighting with them to get my paid up letter

Helpful (0)

Replies (2)

Jet's replyOfficial

15 Mar 2019, 13:14

Hi Lesego

Thank you for making contact with us regarding your paid up account .
Kindly note that we will escalate your query to our regional credit office and they will provide you with paid up letter and advise on the refund.
***/GO

Kind regards

The Jet Customer Experience Team
***

Jet's reply15 Mar 2019, 13:14

Official

lesego M's updateReviewer Update

15 Mar 2019, 13:32

This has been said over and over and no one ever follows up or gets back to me. I need a response before closing of business today. This account was paid up last year. All these empty promises are getting annoying. Why should the customer suffer like this

lesego M's update15 Mar 2019, 13:32

Reviewer Update