NM
Nhlamulo M
1 reviews | Active since Aug 2013
10 Mar 2015, 18:06
OVER PROMISING UNDER DELIVERING
I am shockingly appalled by this store's operations. I lodged a complaint and this was the company's response:<br> <br> Hello NhlamuLaw,<br> <br> We are so sorry to hear about your unpleasant experience in store. This is certainly not the type of service we wish to render to our loyal customers. <br> <br> We have addressed this incident with our store manager to insure the standard of service will improve. You will be receiving direct feedback from our in store management team shortly. <br> <br> Your reference number is ***/GO.<br> <br> Kind regards,<br> Edcon customer experience team,<br> ***<br> <br> See, this is a very good piece of writing, but the problem is that the store management did not contact me. They probably don't care, they probably don't care about my complaint, after all, it's just one customer complaining. This is pathetic really.<br> <br> Bad customer service and bad customer experience will always persist if such practice continues.<br> Get your act together EDCON before you lose customers.
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Jet's replyOfficial
11 Mar 2015, 08:34Hello NhlamuLaw,
Thank you for raising your concerns with us. As per investigations with regards to your query the staff member in question Tshego is no longer employed by the Edcon group as she has terminated her services on the 28 February 2015.
The store manager has tried to contact you numerous times with no success as he would like to address the matter accordingly, you will be receiving a telephonic call shortly.
Should you need to speak to us please do not hesitate to contact us on ***and quote your reference number. All Edcon customers are valued to us as we strive to insure all customers have a pleasant experience with us.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. As per investigations with regards to your query the staff member in question Tshego is no longer employed by the Edcon group as she has terminated her services on the 28 February 2015.
The store manager has tried to contact you numerous times with no success as he would like to address the matter accordingly, you will be receiving a telephonic call shortly.
Should you need to speak to us please do not hesitate to contact us on ***and quote your reference number. All Edcon customers are valued to us as we strive to insure all customers have a pleasant experience with us.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply11 Mar 2015, 08:34
Official
Hello NhlamuLaw,
Thank you for raising your concerns with us. As per investigations with regards to your query the staff member in question Tshego is no longer employed by the Edcon group as she has terminated her services on the 28 February 2015.
The store manager has tried to contact you numerous times with no success as he would like to address the matter accordingly, you will be receiving a telephonic call shortly.
Should you need to speak to us please do not hesitate to contact us on ***and quote your reference number. All Edcon customers are valued to us as we strive to insure all customers have a pleasant experience with us.
Kind regards,
Edcon customer experience team,
***
Thank you for raising your concerns with us. As per investigations with regards to your query the staff member in question Tshego is no longer employed by the Edcon group as she has terminated her services on the 28 February 2015.
The store manager has tried to contact you numerous times with no success as he would like to address the matter accordingly, you will be receiving a telephonic call shortly.
Should you need to speak to us please do not hesitate to contact us on ***and quote your reference number. All Edcon customers are valued to us as we strive to insure all customers have a pleasant experience with us.
Kind regards,
Edcon customer experience team,
***
Best regards,