Over billing and bad customer service

<p>I have paid up my jet account and i was only left with the family funeral insuarance and to my suprise jet has added personal funeral insurance and legal plan, i called in June to make a cancellation and i was put on hold for almost 30 minutes, i was told that the cancellation has been made and today i recieve my statement with the exact things i was cancelling, this is unacceptable and the person i was speaking to was *********** kept telling me to hold and she was rude, she knows nothing about custormer service.</p>