mW
moonisha W
1 reviews | Active since Nov 2012
15 Sept 2015, 11:49
over a month to fix the sim reader
a month ago i took my blackberry into jet stores because i have cellphone insurance with them a month later my cellphone is still with them and yet not fixed everytime i phone they cant give me any feed back all i ever hear is its still with repairs can it take so long to fix a sim card reader this is ridiculous why do i p ay isnurance every month when this is the poor service i seem to be getting. i am in need of my phone but they just dont seem to care
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Jet's replyOfficial
16 Sept 2015, 08:46Hello ishanwilliams06,
Our attempts to contact you today at 08:39 AM have been unsuccessful. Sending your cell phone for repairs should not be this time consuming and frustrating and for that we must apologise.
We have raised your concerns with our store manager regarding the repairs on your unit, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 08:39 AM have been unsuccessful. Sending your cell phone for repairs should not be this time consuming and frustrating and for that we must apologise.
We have raised your concerns with our store manager regarding the repairs on your unit, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply16 Sept 2015, 08:46
Official
Hello ishanwilliams06,
Our attempts to contact you today at 08:39 AM have been unsuccessful. Sending your cell phone for repairs should not be this time consuming and frustrating and for that we must apologise.
We have raised your concerns with our store manager regarding the repairs on your unit, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 08:39 AM have been unsuccessful. Sending your cell phone for repairs should not be this time consuming and frustrating and for that we must apologise.
We have raised your concerns with our store manager regarding the repairs on your unit, once feedback is provided further communication will be provided to you.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,