Outrageous Service

Yesterday the 4th of October I went to Jet at Boulders Mall in Midrand to purchase some clothes at 1300hrs. When I was done shopping, I could not believe the length of the queue. I counted 32 people in front of me and it took me close to an hour to be served. Despite the fact that there are 12 till points, there were only 4 cashiers working. Two were serving the accounts section while the other two were serving the cash customers, whose queue I was in. When I was finally served by Stephina, I counted another 40 customers in the queue including a pregnant lady who I could see could not take it anymore. This was a weekend following a month-end, surely common sense would dictate that a full staff complement be available. After realising that I had forgotten something I preferred to drive to Rosebank despite the fact that I live 2 km from the Boulders Mall. I got prompt service from Rosebank and was out in 10minutes. How can you allow such incompetence to ruin your brand? This is simply unbelievable. If you want to continue losing customers then keep up this kind of service.