PS
Puseletso S

1 reviews | Active since Aug 2015

13 Jun 2017, 11:36

OTA PREPAID VOUCHER REGISTER

<p>I cannot log the same query over and over again, what disgust me is i didnt opt for this OTA prepaid which means my rights are violated, i called in May for this to be reversed and now June statement i am being charged again, i called today and your agent made me hold for more than 30min, i had to even hang up.....why does he not bother to cslll back and finalize my query????????</p> <p>I need this amounts reversed today not tomorrow....if i default on your account,you are quick to call....so do me a favor and reserve such an amount,are you not enough of robbing us? if not club fee then OTA fee without our consent...best you do that now. </p> <p>should i not receive all and statement showing such not reversed i will logde a complaint with NCA. </p>

0
Replies (3)
Jet
Jet's reply14 Jun 2017, 08:31
Official

We have established that the customer's details are not included on the post, we were therefore unable to look into the query accordingly, Query reference no: ***/GO.


Kind regards.

Customer Experience Team

Call Centre: ***.

PS
Puseletso S's update14 Jun 2017, 16:03
Reviewer Update

********** 121 lets see whats your excuse now, if my id is on the complain why is it hard to check my account using that to get my contact details?

PS
Puseletso S's update20 Jun 2017, 13:51
Reviewer Update

Await for feedback