1 reviews | Active since Oct 2011
Opening of new account get no reply or answer why I have been declined
I am very frustrated I have app**** for an account online and the call centre informed me that I need to go into store to find out if I have been accepted or declined Then I went on facebook and request what the status is of my application they came and said it ws declined since then I have been sending messages to find out what was the reason they declined me:This morning I went back to the application to see why they have declined me an app**** once more and then the following message come up I am not sure why they could not get hold of my I have send a mail to ********** and up to date nobody has rep**** to her query she is having This is her e-mail to your company Good Day I am not very happy with the service I am receiving I have send an e-mail to the customer service department where I asked them if my Account has been accepted, the lady informed me that I need to contact the new Account Department which I have and the lady that answered the phone said that she is not allowed to give me the information over the phone, I need to go into a store and asked them if my account has been approved I said to her what is then the use if you have an online application form but I cannot get any answers from you and she informed me that is the Policy of the Company, then I received a e-mail straight after that saying I am not meeting my criteria I am not sure what they talking about as there is more than enough money still in my account to open an account. Please can someone look into it and please advise what do you need from me as I really want to open an account with your Company. Advise earliest. 03D FR : Dear Client, your previous application was declined due to the fact that we could not confirm the details provided on your application, if they don't want my business just let me know but jeepers I have to run after them all the time to find out what is going on and they keep on saying I must contact the accounts department if I contact the Accounts department they refer me to the store what must I do to get someone's attention so I can find out why have I been declined and I want a very good reason.......
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post ***/GO
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards.
Customer Experience Team
Call Centre: ***
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Please find the following reference number for your post ***/GO
Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards.
Customer Experience Team
Call Centre: ***