opening of accounts

my wife wanted to open a jet account acording to the Jets in bree street she has a account what she opened where because this is the first time she is aplaining for one. the idiots at the store told he they will look into it and it will take 6 months to get back to her we there two time and the staff member that help her runs away. the meneger at the store can t help what kind of busness do you run. we have locked a complain and stil no anawers