CA
Candice A
1 reviews | Active since Jan 2014
29 May 2015, 13:51
Open account did not agree to anything extra
I opened an account did not agree to anything extra now i hear by Cynthia from accounts queries i have 4 extra services on the account which no one explained or asked if i wanted which i do not want. Anyways Cynthia said she will call me back she just want to investigate still did not hear back not acceptable. I WANT TO CLOSE MY ACCOUNT. I did not use it i do not even have the card i just do not want it. If staff can loan extra services witout permision what else can they do.
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Jet's replyOfficial
29 May 2015, 15:15Hello CVA12345,
As per our telephonic conversation we must apologise for the overall service regarding your new account. We have escalated your to our accounts department for the reversal of the financial products activated on your account.
You will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service regarding your new account. We have escalated your to our accounts department for the reversal of the financial products activated on your account.
You will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
Jet's reply29 May 2015, 15:15
Official
Hello CVA12345,
As per our telephonic conversation we must apologise for the overall service regarding your new account. We have escalated your to our accounts department for the reversal of the financial products activated on your account.
You will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the overall service regarding your new account. We have escalated your to our accounts department for the reversal of the financial products activated on your account.
You will be receiving feedback shortly. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind regards,
Edcon customer experience team,
***