cB
christal B
1 reviews | Active since Feb 2011
11 May 2016, 13:59
Online Application
<p>Good day</p> <p> </p> <p>I app**** for an account online, I phoned (as I did not receive any receipt) It was confirmed that my do***ents uploaded were not legible, I resend my do***ents, again I phoned (as no one contacted me) I was told the same story, this time I submitted my statements. I have been phoning the customer line each time and been gievn a differmt number to phoned. the consultants even laughed in my ear, the other one put me on hold for 15 minutes before cutting my call. This is riduculous as do you even want clients?</p> <p> </p>
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Jet's replyOfficial
12 May 2016, 07:45We have received your concerns and apologise for the inconvenience caused by the matter.
Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application.Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Please find the below reference number for your email
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply12 May 2016, 07:45
Official
We have received your concerns and apologise for the inconvenience caused by the matter.
Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application.Kindly contact the new accounts team on the below details for more clarity on the status of your new account. Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Please find the below reference number for your email
***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,