Not willing to help

<p>Good Morning</p> <p>Jetmart Rustenburg have no sense of urgency, nor are they willing to help their customers. The less customers they have in the store, the better for them because they just want to sit around and do nothing and tell customers to come the next day.</p> <p>When the store opened this morning just after 8, my mother entered the store. I bought a cellphone last week saturday and it has been giving me problems. I was told to return it within 7 days if it gives problems. I called my mother while she was in the store and asked her to give the person helping her with the issue. I explained to the lady all the problems i experinced on the phone. Then she said my mother should return tomorrow, i said no, she is off today, why cant you help her today. She says the phone needs to be checked, i told her to then check it now. Then she said she is going to charge it. My mother waited there till 10:30am. Then i asked her to approach those people and find out what the problem is and why are they not giving feedback. My mother gave the sales person the phone again, then that lady says its better if i come myself. I said i am at work, i am very much aware that my mother wont be able to explain the details, that is why i asked that when she arrives, she should give the sales person the phone and i will do the explanation. </p> <p>The sales person tells me that there is nothing wrong with the phone, she has charged the phone, then she asks me what i was told about the terms and conditions. So i explained to her what i was told regarding the phone, and i have also read the terms and conditions on the internet. I told her i want my money back because as it is, if the phone gives a problem now, it will give a problem in future. She is not a technician who fixes phones, and exchanging a charger, does not solve the problem. I asked her if she ever checked the port where you insert the charger and she could not answer me. She was very rude, and told me that the person who was helping me on saturday is not available and it would be best if i wait for that person to come to work, and yet i have been given 7 days to return the phone. I am very dispappointed and clearly someone has no idea what customer service is. This is totaly not acceptable, and to even have the nerve to tell me that she does not see the problems that i am mentioning and the fact that this is a cheap phone. I trust this is not the way Jetmart wishes to conduct business with its valued customers. I have always been a shopper at jetmart and have never encountered such treatment before. And when they told me to bring the cellphone within 7 days if it gives a problem, its as though they knew that these phones gives problems. I want my money back, what more can i do with a phone that is giving me problems, and would welcome the opportunity to discuss this matter further and learn how you propose to prevent a similar situation from happening to another customer.</p> <p>I look forward to hearing from you.</p> <p> </p> <p>Thanks.</p>