NOT INFORMING CLIENTS OF ALL SPECIFICS

I purchased a Cellphone on 26/09/2015 from Jet in Kroonstad.<br> <br> On 15/10/2015 the phone did not want to switch on anymore. The phone did not fall or get into contact with water or heat.<br> <br> On 17/10/2015 I went to Jet to have them send the phone to be repaired or looked at.<br> <br> I was informed that they can not send the phone to MTN to be investigated due to the fact that I used another service provider simcard.<br> <br> I informed the sales lady that I was not informed that the warranty will be voided if I use my old simcard and not the MTN one that was purchased with the phone. I also mentioned that on the day of purchase I did inform the sales person that I will be using my old simcard, and still no one informed me that the warranty will lapse if I do so.<br> <br> Now I have to dish out more money to have the phone looked at with a private repair man. If I had been informed of the warranty lapse I would have used the MTN simcard<br> <br> I would appreciate if you can assist me in this regard<br> <br> For any other questions I can be contacted at *** or [Email Removed]<br> <br> Thanking you in advance<br> <br> Regards<br> Natasha van Tonder