mK
michelle K
1 reviews | Active since Jan 2015
14 May 2015, 07:46
Not impressed with boots tearing
Good day<br> <br> I have bought a pair of boots at the beginning of April 2015, I have now worn them twice, I have noticed yesterday that on the tip of the soles by the toes, it is tearing. I do not have the slip anymore, only the U-Card which I have purchased the goods on. I have paid almost R300 for these boots and is now unable to wear these boots for winter now.
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Replies (1)
Jet's replyOfficial
14 May 2015, 10:06Hello Michelle005,
Our attempts to contact you today at 09:51 have been unsuccessful. Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback, arrangements have been made with the store management team you can take the boots back to the store for assistance.
Kindly note Edcon does have a quality department and this should not be happening. Your reference number is ***/GO. Please do not hesitate to contact us on ***and quote your reference number for further assistance.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 09:51 have been unsuccessful. Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback, arrangements have been made with the store management team you can take the boots back to the store for assistance.
Kindly note Edcon does have a quality department and this should not be happening. Your reference number is ***/GO. Please do not hesitate to contact us on ***and quote your reference number for further assistance.
Kind regards,
Edcon customer experience team,
***
Jet's reply14 May 2015, 10:06
Official
Hello Michelle005,
Our attempts to contact you today at 09:51 have been unsuccessful. Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback, arrangements have been made with the store management team you can take the boots back to the store for assistance.
Kindly note Edcon does have a quality department and this should not be happening. Your reference number is ***/GO. Please do not hesitate to contact us on ***and quote your reference number for further assistance.
Kind regards,
Edcon customer experience team,
***
Our attempts to contact you today at 09:51 have been unsuccessful. Quality is a priority and it is feedback from customers like you that will insure we will live up to our quality standards, we thank you for your valued feedback, arrangements have been made with the store management team you can take the boots back to the store for assistance.
Kindly note Edcon does have a quality department and this should not be happening. Your reference number is ***/GO. Please do not hesitate to contact us on ***and quote your reference number for further assistance.
Kind regards,
Edcon customer experience team,
***