Not happy with the service

I went to jet gateway on Sunday the 29th with my 12ry old daughter and two sons, my daughter wanted me to lay bye couple of items for which she choose and tried on , I ask the lady in the fitting room regarding their lay bye procedure of she explained to me however she advised that they were offline for the day therefore lay bye are not being done for the day But she told me to go to the customer care counter where they will keep the clothes for me till the next day, as they were offline, onother lady helped me she made me write my details, contact details and when I was coming for the items of which I did, as I work in the centre, and to my surprise when I go there today to do the lay bye the lady tells me they've been taken out by the manager as they were having a store visit today and that they are not allowed to keep items aside. My frastration is that why was I not informed yesterday and why they did not call me to inform of this before putting clothes back on the floor and I'm being asked to go and look for the items again I never shop at jet again this is totally unacceptable and when I asked them to call the manager they said "they think his/she's" somewhere on the floor I mean really, petetic service with untrained staff including their manager??