Not happy with Jet service
So when you say they will glady refund whithin 30 days, you actually only exchange, after i made a purchase of R699 I only requested a refund for one dress for R189. I was told i can only exchange. I called the contact centre and was told they will contact me on 48 hours. They did not call back, i called them back and i was told i will be called in 48 hours.i am still waiting.....
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Replies (2)
Jet's replyOfficial
20 Mar 2019, 10:56Hi Lungi
Thank you for making contact with us once again.
We are following up with the store's manager and feedback will be provided to you.
Our policy allows a refund with the proof of purchase within 30 days. Without proof of purchase, the store will provide you with a gift card based on the current system price.
Kind regards
The Jet Customer Experience Team
***
Thank you for making contact with us once again.
We are following up with the store's manager and feedback will be provided to you.
Our policy allows a refund with the proof of purchase within 30 days. Without proof of purchase, the store will provide you with a gift card based on the current system price.
Kind regards
The Jet Customer Experience Team
***
Jet's reply20 Mar 2019, 10:56
Official
Hi Lungi
Thank you for making contact with us once again.
We are following up with the store's manager and feedback will be provided to you.
Our policy allows a refund with the proof of purchase within 30 days. Without proof of purchase, the store will provide you with a gift card based on the current system price.
Kind regards
The Jet Customer Experience Team
***
Thank you for making contact with us once again.
We are following up with the store's manager and feedback will be provided to you.
Our policy allows a refund with the proof of purchase within 30 days. Without proof of purchase, the store will provide you with a gift card based on the current system price.
Kind regards
The Jet Customer Experience Team
***
Jet's replyOfficial
20 Mar 2019, 11:10Dear Lungi,
Thank you for taking our call.
As discussed telephonically please be advised our refund and exchange policy clearly states that -
We will exchange or refund products provided that:
•there is valid proof of purchase, i.e. till slip or gift receipt;
•it is within 30 days of purchase;
•it is in its original packaging or condition, i.e.
????the security seal or shrink wrap is intact (if applicable)
????it is unworn and unused and the price ticket is attached.
Therefore your query was referred to the stores management team for guidance as you did not have the till slip.
We subsequently received feedback confirming that the store management authorised a gift card of the same value for R189.00. Kindly visit the store to collect your gift card.
Your reference number remains the same:
***/GO
Kind Regards
The Jet Team
***
Thank you for taking our call.
As discussed telephonically please be advised our refund and exchange policy clearly states that -
We will exchange or refund products provided that:
•there is valid proof of purchase, i.e. till slip or gift receipt;
•it is within 30 days of purchase;
•it is in its original packaging or condition, i.e.
????the security seal or shrink wrap is intact (if applicable)
????it is unworn and unused and the price ticket is attached.
Therefore your query was referred to the stores management team for guidance as you did not have the till slip.
We subsequently received feedback confirming that the store management authorised a gift card of the same value for R189.00. Kindly visit the store to collect your gift card.
Your reference number remains the same:
***/GO
Kind Regards
The Jet Team
***
Jet's reply20 Mar 2019, 11:10
Official
Dear Lungi,
Thank you for taking our call.
As discussed telephonically please be advised our refund and exchange policy clearly states that -
We will exchange or refund products provided that:
•there is valid proof of purchase, i.e. till slip or gift receipt;
•it is within 30 days of purchase;
•it is in its original packaging or condition, i.e.
????the security seal or shrink wrap is intact (if applicable)
????it is unworn and unused and the price ticket is attached.
Therefore your query was referred to the stores management team for guidance as you did not have the till slip.
We subsequently received feedback confirming that the store management authorised a gift card of the same value for R189.00. Kindly visit the store to collect your gift card.
Your reference number remains the same:
***/GO
Kind Regards
The Jet Team
***
Thank you for taking our call.
As discussed telephonically please be advised our refund and exchange policy clearly states that -
We will exchange or refund products provided that:
•there is valid proof of purchase, i.e. till slip or gift receipt;
•it is within 30 days of purchase;
•it is in its original packaging or condition, i.e.
????the security seal or shrink wrap is intact (if applicable)
????it is unworn and unused and the price ticket is attached.
Therefore your query was referred to the stores management team for guidance as you did not have the till slip.
We subsequently received feedback confirming that the store management authorised a gift card of the same value for R189.00. Kindly visit the store to collect your gift card.
Your reference number remains the same:
***/GO
Kind Regards
The Jet Team
***