Not going the extra mile for a long standing customer
<p>My husband purchased Vaseline at your Jet Blue Route Mall 25/07/2017. When arriving at home, we saw the vaseline was half and I asked him to return it. Upon arriving at Jet this morning , he didnt have his receipt an dwas told point blank they could not assist him without a receipt. He dealt withan Iman, who then referred him to the manager, Samel, and was told they can assist. My husband asked to check his account for teh day before an dthey refused. My husband left and went to Edgars to ask for assistance and was immediatley assisted with a reprint of his receipt for yesterday. So please explain to me, why , a manager,of all people, could not go the extra mile to assist a customer, according to my husband, the staff made him feel as if they were doing him a favor, they were unhelpful. If JET was unable to assist. They refused to access his account to check if teh product was purchased. Really now? A long standing customer and this is the treatment we get.Pathetic!</p>
We have escalated the complaint to the Jet Blue Route Mall management to address as our valued customer is not happy that the store did not assist when you had a product query as the Vaseline purchased in store was half full, Which resulted on the Edgars store assisted accordingly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Blue Route Mall management to address as our valued customer is not happy that the store did not assist when you had a product query as the Vaseline purchased in store was half full, Which resulted on the Edgars store assisted accordingly. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.