EM
Ellen M
1 reviews | Active since Mar 2016
17 Mar 2016, 10:04
No telephone etiquette from consultant
This lady hung up on me without even listening to everything I had to say. I'm also upset because I've been told that my phone needs to be exchanged but the supplier has no stock, I don't understand how does that become my problem because when I reported that my phone had a problem even before the the seven day out of the box period I was told they cannot take it back for exchange.
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Replies (1)
Jet's replyOfficial
17 Mar 2016, 13:57Hello 2shot,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Northgate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they dropped the phone on your ear, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly advice if the phone was sent in store for further assistance, you may furnish us that information at customerrelations.co.za.
We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Northgate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they dropped the phone on your ear, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly advice if the phone was sent in store for further assistance, you may furnish us that information at customerrelations.co.za.
We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Jet's reply17 Mar 2016, 13:57
Official
Hello 2shot,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Northgate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they dropped the phone on your ear, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly advice if the phone was sent in store for further assistance, you may furnish us that information at customerrelations.co.za.
We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Northgate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and they dropped the phone on your ear, as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. Kindly advice if the phone was sent in store for further assistance, you may furnish us that information at customerrelations.co.za.
We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.