No success in allocating payment made on Jet account

It's been 7 days since my last review and still no response or assistance. Jet doesn't care about losing customers as they are not willing to assist. I'm still sitting with an unresolved query. Still getting the same email response which look automated. Someone assist in allocating my payment. I have sent all the proof required. What is so difficult in allocating a payment while having all the information required?