NT
Ntombizodwa T

1 reviews | Active since Feb 2018

30 Aug 2019, 08:03

NO SHAME: Jet *****ing my money and admitting it

NO SHAME: Jet *****ing my money and admitting it

I have previously wrote here that i wanted jet to give me evidence where i agreed to take the mobile contract subscription fee , three agents from Jet confirmed this was taken through a recorded call and one even promised to send me the call.

Yesterday Azima Mayor called telling me they don't have any proof for the subscription fee they have been billing me for and i can do whatever i want she is informing me that i wont be getting any refund from them with such an attitude, very rude and unprofessional . she changed the story saying this was done via an sms not a call as they initial confirmed

Jet is a **** and am dealing with ********* that have no remorse to even apology for the horrible treatment i have been getting, what i now want is a letter from them stating reasons for refusing to refund me and why they **** about the call recording,

Viewer dont even attempt to check the message and reply to jet privately as am not treated as a customer, give me the letter so i can go to Ombudsman

What you guys are doing is ***** i will not let this go, please cancel my jet account in the progress am fate up dealing with ********* that have no remorse for *****ing my hard earned cash

0
Replies (1)
Jet
Jet's reply30 Aug 2019, 11:10
Official
Dear Ntombizodwa

Thank you for making contact with us once again. 
We will follow up with our service provider regarding the proof of enrolment and feedback will be provided to you.

We apologise for the frustrations and inconvenience caused to you.

Reference:  | ***/GO

Kind regards

Jet Customer Experience Team
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