No service no courteousy at Jet Galleria

Customer service at Jet is not a priority and this is very evident in their Galleria Jet store.I bought a pair of black wedge heels for work on the 08th of January 2018. The whole front of the shoe opened while i was at work on the 28th of Feb 2018. So i pick up the phone and call the store which is in the same mall that I work in.I spoke to the manager Sphindiwe who advised me that i would need my receipt. I explained to her that i am at work and i do have the receipt at home but what was i supposed to do for the rest of the day with a broken shoe. She then told me i would have to remember the exact day i purchased the shoe so she could pick up the receipt on her side. I mean who remembers these exact details. As angry and upsetting as this was i went with my broken shoe down to Foschini where i bought a pairvon my account. I come back to my work place and called customer services and spoke to Mapaseka who was very understanding and said i should have been offered an exchange as it was a defect on the shoe and not a normal return. i told her that i have my receipt and i will go in for a refund as i dont want to shop at Jet anymore.Low and behold i go to Jet this morning and they still wont refund me with my original slip as it was bought with a debit card..they need that debit card. I worked in retail for 12 years and never heard of any such refund to a DEBIT card..i know you can refund to a credit card. So i ask the manager Sphindiwe to call head office and speak to Mapaseka..they cant find a Mapaseka so Mpho helps me and she agrees with the manager that i need my bank card to refund my shoe. So frusrtating as my husband bought it for me so now i will have to get his card and then do the refund. My point to the manager and head office was..how were you helping me as thr consumer..no help no courteousy and just bad mannerisms. No one has to scream to be rude but the tone and body language said it all..I closed my Jet account 4 years ago and now i realised that was the best decision i made. With so much competitionbin retail..service and loyalty should be your priority.Dont you need consumers Jet..dont you value them and their time.. I can answer all if this with a Big NO.This is the type of service that makes one shop online because its more effortless. Isnt that a motto that all retailers should have..making your customers experience effortless and memorable so that they return to shop again and again.. such horrible service deserves bad reviews on platforms like these.