BT
Ben T

1 reviews | Active since Jan 2013

03 Mar 2015, 21:39

No Service from legal i've paid for 7 years.

First of all I didn't consent to the legal policy premiums to be deducted from my Jet account in 2008 however I just noticed a deduction of a jet legal plan from my account statements without even receiving the policy documentation.<br> <br> Secondly when I wanted to claim from the policy on the 26th January 2015 by requesting telephone numbers of the legal representatives, I got a message from Anele Mahlangu saying that my policy has been cancelled, so when I tell the the person that I never said he/she should stop the policy then the person tells me that \ he/she made a mistake my policy is now active". Then after I call the numbers of their representatives and an attorney is assigned to me then I continue with the legal matter I was initially having. On the 3rd March the Attorney sends me a letter from Jet legal that indicates that my policy was active from 2008 till when it was stopped in January and restarted again on the 26 January 2015 and I do not qualify to claim from this newly activated policy.<br> <br> I want all the premiums I've paid to them since 2008 till now since I initially never joined the policy and no policy schedule documentation was sent to me and when I claim it's in vain."""

0
Replies (2)
Jet
Jet's reply04 Mar 2015, 09:14
Official
Hello Bentlaka,

Thank you for bringing this matter to our attention. We have escalated your query to our accounts department to investigate on your account with regards to your legal plan and revert with feedback.

We must apologise for the frustration and inconvenience caused.

Your reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***
BT
Ben T's update18 Jan 2024, 23:29
Reviewer Update
Where are my premiums after 7 years highlighting the query?