No sense of urgency, no customer service

i went to Jet Maart, East London branch, to have my account unblocked, as i have previously asked for it to be blocked, as i was struggling to pay. when i arrived there, i went straight to customer service desk, where it has two desks, but there were no consultants, consultants were only by cash payments side, where you buy & pay. i asked one guy on the floor, name tag, Kusta, who is the manager? and he said he is. i told him my account is blocked i need assistance with, and i cannot wait for someone, on tea by customer service surely someone else can assist. he sent me to cash payments side, where Kholelwa said Kusta is unbelievable, he knows its only customer service consultant who can assist with that kind of query not them, and she told me to go and wait for her, and she asked someone passing to call the consultant who apparently is only able to assist..i waited there more than 30 min no help, and everytime i went back and asked Kholelwa, her eyes and her colleague on her right, showed how annoyed they were. I do not understand, how as a client i am not assisted because a consultant is on LUNCH BREAK? and why are they PASSING BUCK? I am so frustrated with their SERVICE.