TM
Thembelani M

1 reviews | Active since Nov 2015

24 Nov 2015, 10:04

NO SENSE OF URGENCY

I HAPPENED TO BE A VICTIM OF ID *****, MY ID WAS IMPERSONATED AND WRONGLY USED TO OPENED ACCOUNTS WITH VARIOUS FINANCIAL INSTITUTIONS. AFTER I HAVE PICKED UP THAT JET/EDGARS WAS ONE OF THE INSTITUTIONS I QUICKLY SUBMITTED ALL THE RELEVANT DISPUTING DOCUMENTS AND WHEN I MADE A FOLLOW UP I WAS TOLD EVERYTHING WAS ON TRACK AND REPORT WAS SENT TO ITC. I AM SO TAKEN ABACK BECAUSE RECENTLY MY CAR FINANCE APPLICATION DECLINED BECAUSE THE BANK PICKED UP THAT THIS ***** ACCOUNT STILL EXISTS.

0
Replies (1)
Jet
Jet's reply25 Nov 2015, 10:09
Official
Hello ThembelaniM,

As per our telephonic conversation we have escalated your query to our ***** and disputes department to investigate on this matter, once we have received feedback further communication will be sent to you.

Your reference number is ***/GO.

Kind Regards
Customer Experience team
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