tN
tanya N

1 reviews | Active since Oct 2015

30 Oct 2015, 20:12

No return policy. No explenations. bad attitudes

I asked the lady at the till to look at my size cup of my bra, she did but said in a bad attitude, there isn't one. I asked okay can I go fit it? She said yes. Still had to wait for door to be unlocked. Eventually put it on and the cup size was too small. Took a wrong cupsize again and paid. She didn't give me the no return policy speech and I was off. Next day I saw cup size was bigger then the first one. So I return to exchange it. So there's a no return no exchange policy that I didn't know of because why can I fit it there but at home not? Still won't return my money or exchange it. I have two bra's that are too big for me to wear and a store who won't help their clients with the proper manners and respect.

0
Replies (1)
Jet
Jet's reply02 Nov 2015, 13:35
Official
Hello tanyanelQw,

Thank you for taking the time to raise your concerns with us. This matter could have been handled in a different light, We must apologise for the inconvenience and frustration caused in this matter regarding our refund and exchange policy and the service received ,you will be receiving further communication from the store manager shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***