1 reviews | Active since Dec 2015
NO RETURN POLICY
TO WHOM IT MAY CONCERN.<br> <br> I BOUGHT EBONY SOFT DREAD HAIR PIECES FROM THEM ON MONDAY AFTERNOON WHEN I GOT HOME MY MOM HAD ALREADY BOUGHT ME THE HAIR.<br> WHEN I RETURNED THERE THE NEXT DAY TO RETURN THEM I WAS GIVEN ATTITUDE BY THE TELLER WHEN I ASKED FOR THE MONEY BACK SINCE I ALREADY HAD THIS HAIR AT HOME AND ASKED IF I COULD SPEAK TO HER MANAGER TO TRY AND EXPLAIN THE SITUATION.<br> <br> WHEN THE MANAGER CAME I WAS TOLD BY THEM GIVING ME GIFT VOUCHER IS THEM ACTUALLY DOING ME A FAVOR AND THAT I WILL NOT BE GETTING MY MONEY BACK AND THAT IF THAT IM NOT WILLING TO TAKE THE VOUCHER I SHOULD GO SELL IT TO SALONS OR GO FIND SOMEONE WHO ACTUALLY WANTS IT.<br> <br> WHAT KIND OF CUSTOMER SERVICE IS THIS?????? <br> WHY WOULD ANYONE STILL TOLERATE SUCH DISRESPECT AND POOR CUSTOMER SERVICE AT ITS BEST!!!
Thank you for taking the time and addressing your shopping experience with us. Requesting assistance in store should not be an unpleasant experience and we can understand the disappointment caused.
As discussed telephonically kindly note that a copy of the query raised has been forwarded to the management team in store to address.
Your reference number for the concern raised is ***/GO
Please contact us on ***should you request any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Thank you for taking the time and addressing your shopping experience with us. Requesting assistance in store should not be an unpleasant experience and we can understand the disappointment caused.
As discussed telephonically kindly note that a copy of the query raised has been forwarded to the management team in store to address.
Your reference number for the concern raised is ***/GO
Please contact us on ***should you request any further assistance.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
