MN
Mbavhalelo N
1 reviews | Active since Jun 2013
02 Jul 2015, 10:04
No Response when trying to close my account
I have an account with Jet and i have settled the account now and the receipt reflected R0.00. When i called the call centre trying to close the account they told I cannot be able to as I still owe R409.00 of which they promised to cancel or write off. when I call them every day they keep on saying they sending the query to their finance department I must call after certain days and nothing is being done up to so far. This is really frustrating what could be so difficult for them to close this account. This is what we call really bad service and I do not see myself buying anything from again.
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Jet's replyOfficial
02 Jul 2015, 12:05Hello mbavhi,
Our attempts to contact you today at 11:44 AM have been unsuccessful as the number provided is incorrect. We must apologise for the frustration caused in this matter.
We have escalated your query to our accounts management team with regards to your account closure you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind Regards
Customer Experience team
***
Our attempts to contact you today at 11:44 AM have been unsuccessful as the number provided is incorrect. We must apologise for the frustration caused in this matter.
We have escalated your query to our accounts management team with regards to your account closure you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind Regards
Customer Experience team
***
Jet's reply02 Jul 2015, 12:05
Official
Hello mbavhi,
Our attempts to contact you today at 11:44 AM have been unsuccessful as the number provided is incorrect. We must apologise for the frustration caused in this matter.
We have escalated your query to our accounts management team with regards to your account closure you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind Regards
Customer Experience team
***
Our attempts to contact you today at 11:44 AM have been unsuccessful as the number provided is incorrect. We must apologise for the frustration caused in this matter.
We have escalated your query to our accounts management team with regards to your account closure you will be receiving direct feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact our accounts department on ***.
Kind Regards
Customer Experience team
***