AS
Alicia S

1 reviews | Active since Mar 2023

29 Mar 2023, 12:13

No response

Good day i never complain online but i am fed up i send last year an email to jet to take off stuff from my account phoned multiple time and then i send an email again and still no reply i'm paying for stuff that i cancelled a year ago. See email

1st email a year ago

Good day

To whom it may concern

I would like to cancel to following for account number ***************xx

Jet club

Add on parent funeral

Personal accident

Dental insurance

Hope to hear from you soon

Have a lovely day

Second email 15 days ago

Good day

Hope all is well?

It is almost a year later and it is still not of from my jet account i phoned multiple times please correct it and take it off from my account as seen below an email that i send and you didn't comply and no response was given to me and please take of the family provider plan fee because i didn't give any consent to be on my account

Kind regards

0
Replies (1)
Jet
Jet's reply30 Mar 2023, 11:34
Official
Hi Alicia,
Thank you for flagging this. We have escalated this matter with our accounts team.