No Refund online shopping

I placed an order online and never received the items, only to find out that the order didnt go through but i was debited for the transaction. I send an email to the online team on the 19 of Jan. Then on the 23rd they requested my card number and statements so they can refund me. Since then I was supposed to wait for 10 days, Its been over a month now waiting for the refund. I am very dissapointed and will never recommend any one to use the jet online service. Wasted my airtime calling to get a refund and they keep saying they will call me back. To this day am waiting for the call from EDCOM JET whoever is handling this. am so angry