No pricing on sport bras at Jet

I would like to complain about the horrific experience my daughter(13) and I encountered at Empangeni Jet stores on Saturday. My daughter saw a set of young ladies sport bras, one plain white and the other black and white polka dots, this item also had a set of underwear which was priced at R70, however the sport bras were not priced, so we assumed that the price on the underwear was for both the sport bra and the underwear. To our horrific surprise when we got to the till, as the lady was about to scan the items she said that the bra is priced differently, OK, so we asked her how much it is because we wanted to buy it. She then left us and said she will find the price for us, she later returned with the whole rack. When we asked what was going on, she said the items were not priced, they were somehow released to the floor by mistake, i then asked how come the underwear had prices , the cashier couldn't answer but told me to please wait she will find out. I waited on the side while she assisted other customers, completely forgetting my existence. I calculated 20 minutes just waiting without any assistance. It was at that moment where i asked to speak to a manager. manger, by the name of Wendy, very unhelpful almost useless just like the cashier, walks up to me and i explain the issue to her and stress out how long i have been waiting for assistance, she then told me that she is waiting for a response on the Jet Whats app group, a response from other Jet stores so that they can give her the price. I asked if there is no way for them to scan using a different item so that i can leave since i was waiting for so long. She just shied away and kept apologizing without giving me proper response. She then after a long pause and touching a phone said she will call them and left me standing. I waited for a further 10 minutes and eventually gave up.

This entire ordeal left my daughter so devastated because she really wanted that bra set. She didn't even want to continue shopping and wanted us to head home immediately. Now being a loyal Jet customer, i have been left with a bitter taste in my mouth, how can your staff as well as your managers be so untrained and lack customer service. Something needs to be done about this.

Regards Nqobile Lovedale Ngema ********** 068