1 reviews | Active since Jun 2011
NO MANNERS, NO KNOWLEDGE ON PRODUCT OFFERS
I VISITED THE GREENSTONE BRANCH ON 13/03. I WANTED TO OPEN AN ACCOUNT. THE PROCESS TOOK QUITE SOME TIME AS THE ASSISTANT HELPING ME DID NOT ENTER MY INFORMATION CORRECTLY - I ENDED UP DOING THIS FOR HER. ONCE APPROVED, SHE TOLD ME I WOULD NEED TO PURCHASE SOMETHING TO ACTIVIATE THE ACCOUNT, WHICH I DID. WHEN I WENT TO SAME CASHIER, SHE CALLED THE MANAGER ON DUTY TO ASSIST. SAID MANAGER/MANAGERESS DID NOT HAVE A NAME TAG, DID NOT GREET ME, NO PLEASE OR THANK YOU AND NO GOODBYE. WHEN I ASKED ABOUT THE ADVERTISED R800 VOUCHER WHEN OPENING AN ACCOUNT BEFORE 03 APRIL, CASHIER DID NOT KNOW AND ASKED THE MANAGERESS. AFTER SPEAKING IN THEIR MOTHER TONGUE, CASHIER SIMPLY SAID THEY DONT HAVE? I INSISTED THAT I WANT THEM BECAUSE I DID WHAT I NEEDED TO BEFORE 03 APRIL, SHE SAID I MUST COME AND CHECK SOME TIME? THIS IS UNACCEPTABLE! THE ATTITUDE, THE LACK OF MANNERS AND THEIR LACK OF 'PROBLEM SOLVING' . PLEASE CAN THIS BE INVESTIGATED AND FEEDBACK PROVIDED BEFORE I PAY MY 1 DAY OLD ACCOUNT AND CLOSE THE WHOLE ACCOUNT!!!!
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Greenstone management to address as our valued customer is not happy that the store staff members were unable to assist with regards to the vouchers that you were supposed to receive regarding opening a new account before the 03rd of April, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Greenstone management to address as our valued customer is not happy that the store staff members were unable to assist with regards to the vouchers that you were supposed to receive regarding opening a new account before the 03rd of April, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.The store management will look into the matter and revert with feedback accordingly.
Kind regards,
Customer Experience Team
Call Centre: ***.