1 reviews | Active since Mar 2016
No help rendered to find lost parcel in store
I walked into jet with a dress i had just bought from ackemans it was .I went to the shoe section that is the last time i saw my parcel..i when realized i did not have my parcel ran back to the shoe section and asked the guy assigned there if he had seen a ackermans plastic he said yes he had passed it twice and i asked him if the was a camera to see if who had picked it up and he said no there were no cameras at all, i went on to the security guard at the door and she said the are cameras but they are not allowed to go and view anything in it she then went on to say she will look at the customers that went out ,when i asked what should i do while you looking she said you can go or wait here whatever you want but to my amu*****t she was looking for a dress she had not asked me thr make or colour of the dress.I asked for the store manager (Granny) ,explained what had happened she told me i am accusing her staff of being ******* she said no they have cameras but can not help me but she will look for it but never asked how it looked or my contact details
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Clayville , Phumulani management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer, which resulted in our valued customer leaving the store without the Ackerman's parcel you misplaced at the shoes section , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. we apologise again for any frustration caused by the loss of your parcel in our store.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jetmart Clayville , Phumulani management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer, which resulted in our valued customer leaving the store without the Ackerman's parcel you misplaced at the shoes section , this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. we apologise again for any frustration caused by the loss of your parcel in our store.
Kind regards,
Customer Experience Team
Call Centre: ***.