1 reviews | Active since Apr 2013
No Feedback
My mother was a Jet account holder and passed away at the end of December 2015. Since then I have been trying to get in contact with Jet to find out if there is any account protection on her account (and what to do if there is), and if there isnt, how to go about settling the account. I have been to the JET store in Canal Walk (No customer service), I have been to Edgars in Canal Walk (Edcon) and they put me on the phone to a voice recording at hollard indicating that they are closed for the holidays. On Wed last week (6 Jan 2016) I logged an online query on the Jet website and till today I have not received any feedback. In my numerous attempts to call I only manage to get through to some ambulance/emergency service. This is extremely frustrating to deal with on top of my mothers passing. The service is very poor.
As per our telephonic conversation please be advised your mother has the account protection plan as well as the Jet club membership activated on her account.
In order to claim for both plans you will need to visits your nearest store to fill in the claims forms. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation please be advised your mother has the account protection plan as well as the Jet club membership activated on her account.
In order to claim for both plans you will need to visits your nearest store to fill in the claims forms. Your reference number is ***/GO.
Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***