No exchange within Out Of Box period

On the 19/06/2015 I purchased a cellphone from Jet West Gate 6820. The phone didn't waste time on showing me its true colors, it started freezing and just shutting down on its own. On the 21/06/2015 I went back to Jet West Gate to report the matter and have the phone exchanged for another make and add money. The consultant just straight said No they don't exchange and that there is nothing she can do. Yet I asked her about the terms and conditions stated on the customer pickup document and still she just switched the gadget on and did nothing. Jet claims that :please ensure that you retain the original packaging of the cellphone as well as the proof of purchase documents as you will be required to produce these for warranty and/or exchange purposes (I quote) <br> In the event that your cellphone has a manufacturing fault and this is identified within the Out of Box Failure Period, (Network Specific Conditions will Apply) the cellphone can be returned to the original place of purchase for replacement, provided the following conditions are met. (I quote)<br> She didn't even have a reason as to why she cannot have the cellphone exchanged.<br> So much for Jet ******** people.