CK
Cherie K
1 reviews | Active since Apr 2011
25 Jan 2016, 16:32
.no exchange
One of our children received clothes as a christmas gift. They are not the correct size. She went to jet ay Carnival mall and they refused to exchange the items for her ad the one item apparanty did not have a tag. The other item had a tag but they refused to exchange it for 3 -t shirts they said she had to change it for one item. How would a child have the receipt for a christmas gift. This is really not good service.<br>
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Replies (1)
Jet's replyOfficial
27 Jan 2016, 10:42Hello cl1968,
As per our telephonic conversation at 10:40 AM. Thank you for taking the time addressing your shopping experience with us. Please accept our sincere apologies for the inconvenience you may have experience.
Kindly note that our Refund and Exchange policy applies at all times. We will exchange or refund products provided that: ? there is valid proof of purchase, i.e. till slip or gift receipt; ? it is within 30 days of purchase; ? it is in its original packaging or condition, i.e. the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please be advised we will be addressing you concerns with management and feedback will be provided
Reference number: ***/GO. Should you required further assistance please do not heisted to contact us on: ***and quote your reference number.
Kind regards,
Customer Experience Team
***
As per our telephonic conversation at 10:40 AM. Thank you for taking the time addressing your shopping experience with us. Please accept our sincere apologies for the inconvenience you may have experience.
Kindly note that our Refund and Exchange policy applies at all times. We will exchange or refund products provided that: ? there is valid proof of purchase, i.e. till slip or gift receipt; ? it is within 30 days of purchase; ? it is in its original packaging or condition, i.e. the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please be advised we will be addressing you concerns with management and feedback will be provided
Reference number: ***/GO. Should you required further assistance please do not heisted to contact us on: ***and quote your reference number.
Kind regards,
Customer Experience Team
***
Best regards,
Jet's reply27 Jan 2016, 10:42
Official
Hello cl1968,
As per our telephonic conversation at 10:40 AM. Thank you for taking the time addressing your shopping experience with us. Please accept our sincere apologies for the inconvenience you may have experience.
Kindly note that our Refund and Exchange policy applies at all times. We will exchange or refund products provided that: ? there is valid proof of purchase, i.e. till slip or gift receipt; ? it is within 30 days of purchase; ? it is in its original packaging or condition, i.e. the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please be advised we will be addressing you concerns with management and feedback will be provided
Reference number: ***/GO. Should you required further assistance please do not heisted to contact us on: ***and quote your reference number.
Kind regards,
Customer Experience Team
***
As per our telephonic conversation at 10:40 AM. Thank you for taking the time addressing your shopping experience with us. Please accept our sincere apologies for the inconvenience you may have experience.
Kindly note that our Refund and Exchange policy applies at all times. We will exchange or refund products provided that: ? there is valid proof of purchase, i.e. till slip or gift receipt; ? it is within 30 days of purchase; ? it is in its original packaging or condition, i.e. the security seal or shrink wrap is intact (if applicable) it is unworn and unused and the price ticket is attached
Please be advised we will be addressing you concerns with management and feedback will be provided
Reference number: ***/GO. Should you required further assistance please do not heisted to contact us on: ***and quote your reference number.
Kind regards,
Customer Experience Team
***
Best regards,