No customer service

Good day

I am really upset to say the least. I have been in the North Park branch years ago to update my surname and now have tried again. I have sent an email on 13 May 2021 to update my personal information.

This is really unprofessional. Jet doesn't have to wait for my installment every month but I have to try and try and try just to update my surname and my address. It is ridiculous. In September I will be married 9 years and my ****en surname still appears on my statement.

On 30 May 2021 Thebakazi confirmed that my details have been updated. Evidently not.

After Thebakazi assured me that my personal details were updated, I have sent 15 more emails. NO RESPONSE NOR ASSISTANCE.

Please attend to this matter very urgently and give me feedback. I am a very unhappy customer.