NT
Ncolette T
1 reviews | Active since Aug 2015
08 Aug 2015, 19:52
No compassion
I was in Jet store with my disabled daughter busy finding the correct shoe size in the shoe section when someone pick pocketed my daughter and stole her cellphone. We immediately alerted both the store manager and security as we believed the perpetrator might still be in the store. No assistance, support or resolution was offered. The cameras were also not in working order. When I insisted on laying a formal complaint because I no longer feel safe in their store. The manager could only provide the customer service number. No apology!
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Jet's replyOfficial
11 Aug 2015, 16:07Hello Nicknaks,
Thank you for taking the time to share your concerns with us .We are so sorry to hear your daughters cell phone had been ****** in store. When shopping in our stores you should certainly feel safe.
We are currently liaising with our store manager regarding the incident and have requested for more security in store we will contact you shortly with feedback as this matter could have been handled in a different light.
Please note: All cameras in stores have been installed to protect our merchandise against shoplifters. Jet will not be liable for any lost or ****** personal belongs of a customer visiting our store.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us .We are so sorry to hear your daughters cell phone had been ****** in store. When shopping in our stores you should certainly feel safe.
We are currently liaising with our store manager regarding the incident and have requested for more security in store we will contact you shortly with feedback as this matter could have been handled in a different light.
Please note: All cameras in stores have been installed to protect our merchandise against shoplifters. Jet will not be liable for any lost or ****** personal belongs of a customer visiting our store.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Jet's reply11 Aug 2015, 16:07
Official
Hello Nicknaks,
Thank you for taking the time to share your concerns with us .We are so sorry to hear your daughters cell phone had been ****** in store. When shopping in our stores you should certainly feel safe.
We are currently liaising with our store manager regarding the incident and have requested for more security in store we will contact you shortly with feedback as this matter could have been handled in a different light.
Please note: All cameras in stores have been installed to protect our merchandise against shoplifters. Jet will not be liable for any lost or ****** personal belongs of a customer visiting our store.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us .We are so sorry to hear your daughters cell phone had been ****** in store. When shopping in our stores you should certainly feel safe.
We are currently liaising with our store manager regarding the incident and have requested for more security in store we will contact you shortly with feedback as this matter could have been handled in a different light.
Please note: All cameras in stores have been installed to protect our merchandise against shoplifters. Jet will not be liable for any lost or ****** personal belongs of a customer visiting our store.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,