TH
Tammy H
1 reviews | Active since Oct 2015
14 Feb 2016, 17:30
No Cash refunds???
I purchased a white top in the store yesterday (13/02/2016) and it's too big & the material is too transparent. I would like a cash refund as I paid cash. My till slip states on the back that you only offer gift cards as refunds. I was not told this before purchasing the top that you do not give cash refunds. I do not want anything else in the store, only a cash refund! Surely you can't expect a customer to agree to your refund policy if they are only informed (via the back of till slip/proof of purchase) after purchasing something??? So it seems like an easy way for Jet to\*****\" from customers! "
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Jet's replyOfficial
15 Feb 2016, 10:24Hello TamSHastie,
As per our telephonic conversation today at 10:19 AM. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
Kindly note we will be liaising with our instore managers and feedback will be provided shortly.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
As per our telephonic conversation today at 10:19 AM. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
Kindly note we will be liaising with our instore managers and feedback will be provided shortly.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
Jet's reply15 Feb 2016, 10:24
Official
Hello TamSHastie,
As per our telephonic conversation today at 10:19 AM. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
Kindly note we will be liaising with our instore managers and feedback will be provided shortly.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
As per our telephonic conversation today at 10:19 AM. Thank you for raising your concerns with us. Kindly note our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is unworn and still in its original packaging, and it is still within 30 days.
Please be advised the policy forbids a refund without the proof of purchase. However, we do not enforce gift cards on customers who request their cash back.
Kindly note we will be liaising with our instore managers and feedback will be provided shortly.
Please find your reference number: ***/GO. If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***