No card after 2 months

I was emailed, sms'ed by Edgars/ Jet to collect a new card before the 31st July 2020. I went to the shop twice to collect my new card just to be told that they have no new cards available due to Covid19. I have been a client since 1991. I was emailed to state that all my data was moved over and given the new account number however the Store Manager phoned me to state that the problem has been sorted however I am still without my card. How can half work be sorted. I informed him that it can't be sorted until I have my card in my hands.