nightmare

On 20/12/2017 I visited jet store in eloff street to buy my wife an early Christmas present.i bought a phone hurricane Vega for R899 then when I got home my wife wasn't happy about the model and I promised her to take it back to the store.i then visited the store the next day I spoke to a lady by the name of Mamabolo and she told me she wont refund that phone and I asked for the contact details of their head office which she gave me I then used my cell phone to contact them and I spoke to Mbali who told me I need to speak to a branch manager and by then I was already late for work and I told myself I will visit the store the next day.the next day I visited the store 22/12/2017 and met with the branch manager(kraifas)I explained my problem and he told me he cant help me en I told him im gonna report him to consumer act en he told me to go ahead there's nothing they will do to him.so how will I be a loyal customer to jet store if they treat us customers like this its like we mean nothing to them please help me to resolve this phone issue my wife doesn't like it thanks in advance