New Account Concern

Good day,

I trust that you are well,

I most recently opened an account at Jet, and I have two concerns

My first concern is on Saturday I bough some sneakers on my account, is says on the shelf that it is R100 marked down, which means that it is supposed to be R199, however I have been charged the full price of R299, did the promotion end? The second concern is on the website it says that when you open an account, you get R1500 in vouchers, I never received mine? Which means that I most probably missed out on the first purchase, does it only apply to Foschini accounts? or to Jet? and if apply to Jet what will happen to the vouchers? and the first purchase, will it be taken into account