Never take a contract phone from Jet

on the 9th of October I returned my phone for repairs to Jet as it has not been charging. Then I was advised that it has been sent to Digital care for repairs. After a few days I got an email from digital care requesting for my patten, and I emailed it to them. Digital care rep**** and asked me to resend my patten as it was not clear. I sent an email again with my correct patten. Then to my surprised I got an email again from digital care giving me two options to pay R400 for them to remove the patten or they will send it back to Jet and I have given them a go ahead to send it back to Jet. This is so confusing because I should be communicating with Jet not the other party.

So the last communication was on the 27th of October with Digital care and I have been sending countless emails with no response from them.

For further details please contact me via email as I don't have a phone ***