lS
lesego S

1 reviews | Active since Jul 2016

13 Jul 2016, 15:21

need assistance

<p>i had an account with Jet store and i was handed over due to not paying,i paid up my account and the lady didnt tell me i had to get a paid-up letter,only found out recently that i need a paid up letter ,i went to Jet store cnr BREE in joburg,but they told me they know nothing and there"s no way they could help me....i need help getting the paid up letter</p>

0
Replies (2)
Jet
Jet's reply14 Jul 2016, 06:29
Official

We have received your concerns and apologise for the inconvenience caused by the matter as the store did not assist our valued customer properly. Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer regarding a paid up letter request. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your post. ********** 007/GO

Tel: ********** or ***Edgars.

Tel: ***Jet

Email: ********** Johannesburg

Email: ********** Cape Town / Durban

Tel: **********

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Jet
Jet's reply14 Jul 2016, 06:30
Official

We have received your concerns and apologise for the inconvenience caused by the matter as the store did not assist our valued customer properly. Kindly forward us your Account number so that we may liaise with the accounts team on the matter reported by our valued customer regarding a paid up letter request. Alternatively, kindly find the direct accounts team details below as the matter has to be escalated to them and include your account number for further assistance. Please find the below reference number for your post.***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,