1 reviews | Active since Feb 2012
My money is good enough but not willing to exchange at full price!!!
<p>Horrible experience at Jet Store - Mall @ Carnival. No customer service, manager (Betty) has NO manners what so ever! Talks down to customers! Disgusting. I'm sure this is the second run in I've had with her! </p> <p>My money is good enough when item is full price but when I want to exchange a baby item bought (a month and a bit ago) still in its original packaging, unopened, unused and with a till slip I get turned away or get told they will give me the marked down price???? No receiving blankets are market down on the shelf yet when I want to exchange it for another item not wanting my money back I get given attitude! Why must I pay full price when it suits you people and the marked down price when I want to exchange WITH A TILL SLIP. And the reason for the exchange is because I received a lot of receiving blankets from my baby shower! So what is the problem???? </p>
We have received your concerns and apologise for the inconvenience caused by the matter. The store is correct in stating that they may only be able to exchange the items as per the current system price. This is as per the Edcon policies . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We apologise again for any frustrations incurred. We also apologise for not providing a reference number for the post , we are currently offline.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. The store is correct in stating that they may only be able to exchange the items as per the current system price. This is as per the Edcon policies . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We apologise again for any frustrations incurred. We also apologise for not providing a reference number for the post , we are currently offline.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. The store is correct in stating that they may only be able to exchange the items as per the current system price. This is as per the Edcon policies . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We apologise again for any frustrations incurred. We also apologise for not providing a reference number for the post , we are currently offline.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. The store is correct in stating that they may only be able to exchange the items as per the current system price. This is as per the Edcon policies . It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We apologise again for any frustrations incurred. We also apologise for not providing a reference number for the post , we are currently offline.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for the reply but then if prices are subject to fall every month then why does the original item first have a R49,99 price tag then a R59,99?? Now all of a sudden a R40 price tag????? But no receiving blankets marked down on the shelf! You people still charged me R60 now want to exchange for R40??? A month and a little later???? That does not seem fair! So should we all demand a discount at the tills because a month later the item will be reduced in any case??????? I don't not feel this is fair practice! So where does the extra R20 go? I lose out? I was unable to go sooner to exchange. And I received many receiving blankets as a gift because I am pregnant! I don't understand this at all!!! Seems like foul play! It's not like I'm asking for the money I wanted to exchange it for something else and was prepared to pay in the short fall!!!
Thank you for the reply but then if prices are subject to fall every month then why does the original item first have a R49,99 price tag then a R59,99?? Now all of a sudden a R40 price tag????? But no receiving blankets marked down on the shelf! You people still charged me R60 now want to exchange for R40??? A month and a little later???? That does not seem fair! So should we all demand a discount at the tills because a month later the item will be reduced in any case??????? I don't not feel this is fair practice! So where does the extra R20 go? I lose out? I was unable to go sooner to exchange. And I received many receiving blankets as a gift because I am pregnant! I don't understand this at all!!! Seems like foul play! It's not like I'm asking for the money I wanted to exchange it for something else and was prepared to pay in the short fall!!!
When will someone senior be getting back to me about my complaint and where is my reference number??????? Again.... useless!!!!!!!
When will someone senior be getting back to me about my complaint and where is my reference number??????? Again.... useless!!!!!!!