1 reviews | Active since Jun 2016
MUST SHOP WITH US!
<p>I bought a dress at Jet in Eastgate. I bought a 34 and it was small, so i exchanged it for a 36, which was tinier than the 34, so i decided I would give up on the dress altogether. when I told the cashier that I would like to return the dress she told me they can't do a cash refund so I would either need to exchange the item or take the money in the form of a gift card???? What angered me most about this was not the practise, but the fact that there is nothing visible to notify customers of this before making a purchase. I have a Jet clothing account and they are very good at spamming my inbox with great deals and payment info, but not a single message to let me know that if you buy it and dont like it too bad! </p> <p>I am less than pleased with this!!!!!</p>
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the service received .We are currently liaising with the store manager regarding your concerns raised with our refund and exchange policy you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store regarding the service received .We are currently liaising with the store manager regarding your concerns raised with our refund and exchange policy you will be receiving feedback shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
