Most appauling customer service and a manager accusing me of being a **** and a ******

<p>I walked into a JET store on Sunday (2017/07/23) to return a suit for a refund, and i was greeted by the most rude cashier who just asked me why are you returning it and then all i heard next was im coming back and left me there standing for over 10 minuntes until i lost patience and asked another rude cashier who then kept telling me that the lady went out for lunch and i asked for the manager little did i know that the company hired the most *********** manager in the history of retailing. He came there i was not even acknowledged and then he went back until i had to call him back myself because i was now frustrated. The first he did was look at the suit and started taking instruction from one of the cashiers and the both of them started calling me a **** and that i have worn the suit as it smelled of perfume. i then advised them that i do not even wear perfume as i suffer from heridetary sinuses and his response was that he does not care that's my personal issue and that i need to take it up with a JET store in Randburg and that he does not have to do what clients wants all the as he is the manager. I then asked him for your complaints excalation line and processses to follow ( as per FSB) of which he refused. i stood there helpess as my sick wife was waiting for me to get the refund so that i can buy her medication but with no luck because your whole intire sfaff was making a decison without an investigation. the redicule did not end there the so called unprofessional manager ( Tshepang gor Tshepisong) aked me to accompany him to his office but then he pulled me aside still in front of everybody in the store and said '' i feel that you are only doing this because im a black person" my tongue was on the floor because i couldnt believe my ears being called a ****** in front of everybody he then said to avoid it being escalated he will exchange the suit and then i went to go tell my wife to take a sit as she was dizzy so that he can finalize the transaction he then walked up to me and he said he will no longer give me my money as he cannot inherit Randburg's issues and that if i feel like i am not happy with whatever he just said and did i am more than free to complain. out of frustation and being bul**** in your a left the suit with him since we uses harrassment and lack of customer service to rip clients of their rights. i will now need assistance to report this matter to the ombudsman since he was not even willing to give me assistance with the escalation process.</p>