months without my device or any feedback

<br> Im writing this email concerning my blackberry Z3 phone that gave me a problem saying sim card not detected, my phone never came in contact with water or something meaning the problem just happened and since it was freezing a lot .On the 24 of November 2015 i took my phone to JET Store Ermelo where i bought it foe further assistance since i bought using my edgars account and also took the cell phone insurance i was told to come back after two weeks for feedback.I then went back the lady working at JET put me on the phone with the insurance people who asked the problem of the phone which surprises me a lot since my phone was with them why they did,nt check the problem after explaining i was told that they going to send back the phone to the store so that they can send to vodacom since its technical problem.Till today my phone they say it with the insuarance people worse part of it they still have to send it back to store then the store send it to network people or something the thing is im tired waiting tried to contact them to edcon they gave me this Reference Number: ***/GO but till today that was the last time they communicated with me.Now im relocating soon Edcon please!