MB
Martin B

1 reviews | Active since Feb 2015

27 Feb 2015, 20:19

Monthly repayment listed as R3335

My account has been paid in full only to find out jet edcon group has listed my name with all the south African credit burros that i have a monthly payment of R3335? Even before that when i actually did owe them the installment was R300. I was declined credit beacuse of this. Call centre? Tried no luck. Email send to headoffice. No luck. In store? Ag please let me leave this in store for another complaint... Lets see who will be blamed for this error... I had no choice but to log a complaint and i will log one for each store that is linked to Edcon maybe just maybe I'm lucky and someone out there will actually try to phone me and correct false info linked to my credit record.

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Replies (1)
Jet
Jet's reply02 Mar 2015, 10:10
Official
Hello MB30,

Thank you for bringing this matter to our attention. Please be advised your account has been paid in full, we have escalated you query to our accounts departments with regards to your credit profile status. You will be receiving feedback shortly.

We must apologise for the inconvenience and frustration caused in this matter. You reference number is ***/GO.

Kind regards,
Edcon customer experience team,
***