nM
ntwanano M
1 reviews | Active since Sept 2015
22 Mar 2016, 15:42
money going somewhere
he store manager called n told me that they will give me my phone they won't repair it. When I asked why she said I have to pay R3200. Then I asked where Is the R700 that I haven been paying since September . They say the money does not go into my account it goes 'SOMEWHERE'. Kindly tell me where is SOMEWHERE so that I can go n get my money
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Jet's replyOfficial
23 Mar 2016, 11:06Hello mabundanj,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Springs management for looking into as u you are not happy that they advised that your money was going somewhere, this is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Springs management for looking into as u you are not happy that they advised that your money was going somewhere, this is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Jet's reply23 Mar 2016, 11:06
Official
Hello mabundanj,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Springs management for looking into as u you are not happy that they advised that your money was going somewhere, this is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Springs management for looking into as u you are not happy that they advised that your money was going somewhere, this is as per the post sent to us . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. . The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,