Mom can't do sim swap for ***

My mom was ****** into a contract by Jet stores in Lusikisiki, they didn bother to tell her its a contract with autopage, they only said they will top up her line with R50.00 airtime and deduct from her Jet account.<br> with no knowledge of this contract, her phone got ****** and the problem started when she wanted to do a sim swap. MTN 173 could not help as she is in contract with a different service provider.<br> at Jet store they didn help her telling her they dont do sim swaps. she then had to go to UMtata, only to find there is no Autopage there she resorted to MTN where she was advised to go to Jet.<br> Jet UMtata helped with the sim swap and advised the line will be active in 48 hrs(that was 29-10-2015) Till today the sim is still inactive with no sim swap done. <br> this line is her only number she has ever used and she is expecting important calls that she might miss.<br> -jet needs to sort this ASAP put her number back to Prepaid as she cannot go through this ever again. my mom is not well and had to take a taxi to Umtata frm lUsiki ended up with no help, who will refund her???<br> Jet must train their employees and not take advantage on rural citizens with ******* contacts!!. alt no ***