MB
Megan B

1 reviews | Active since Aug 2016

13 Mar 2017, 09:21

Mobile Content Fee - ROBBING PEOPLE

<p>For 4 months i have been complainiing and asking for a refund. And nothing has happened.</p> <p> </p> <p>Your last reply said you will escalate this matter and still nothing.</p> <p>JET what is going on you are ROBBING PEOPLE!!!!!!!!!</p>

0
Replies (3)
Jet
Jet's reply14 Mar 2017, 10:51
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the RMCS team and feedback will be reverted directly to you, however we will need the Account number so that the Mobile content may be removed .Kindly find the RMCS details below for liaising directly with them on the matter. A reference number for the complaint logged on your behalf is as follows***/GO .

Tel: ***/ ***

Email: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Jet
Jet's reply14 Mar 2017, 10:51
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalated the matter to the RMCS team and feedback will be reverted directly to you, however we will need the Account number so that the Mobile content may be removed .Kindly find the RMCS details below for liaising directly with them on the matter. A reference number for the complaint logged on your behalf is as follows***/GO .

Tel: ***/ ***

Email: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

MB
Megan B's update14 Mar 2017, 10:56
Reviewer Update

This is the sme response you gave me 26 days ago?